2019-2020





Capability Delivery QA Testing



Using Agile methodology, new software capabilities (features) were delivered by the vendor to the client in incremental patches. Our team performed the testing for these patch deliveries, sought client feedback on working and expectation of the new features, ensured compliance and approved the capability for production delivery.





Touchpoints covered-

CRM

USSD channel

SMS Self-Care channel

Web Care Portal

Billing Management Portal